RMAs and Returns

RETURN POLICY

We pride ourselves on offering the highest quality merchandise and we want you to love what you buy! If you are not delighted with your purchase, return the item in its original condition postmarking the package within days of your receipt for a full refund, less shipping costs. Items received that are postmarked up to 21 days from receipt will receive a store credit at current selling price. We do not accept returns postmarked after 21 days of your receipt so please be sure to inspect your order upon receipt. Item(s) must be returned in the same condition as it was sent; clean, unwashed, unworn and with the original tags affixed. Tags that have been cut off and pinned, or secured back on in anyway will not be accepted. Sale items will be issued a store credit only. PLEASE NOTE: Shipping and handling charges are non-refundable.


HOW TO RETURN AN ITEM

Please navigate here to request a New RMA

To check on an existing RMA please Click Here

HOW TO EXCHANGE AN ITEM 

If you would like to exchange an item for a different one please e-mail us info@villagevogue.com or call us 973-744-1217 so that we can put the item aside for you until we receive your return. Follow the return RMA instructions above.

SALE ITEMS

May be returned for store credit only and must adhere to the same criteria noted above. You will be issued a store credit coupon code to use on your next order.

PLEASE FOLLOW THE STEPS DETAILED BELOW: 

1. Fill out the RMA return section above and enclose it with your return.

2. Securely wrapped packages must be returned prepaid by the customer in the original packaging, if possible.

3. We suggest you ship all items through UPS or any other shipping methods with tracking capabilities. We cannot accept C.O.D. deliveries. If you are using United States Postal Service, please get delivery confirmation.

***Please note we are not responsible for lost packages! We cannot stress how important it is to send your package via a shipping method that has adequate tracking capability. We have had customers' lose their return in the mail due to lack of insurance or tracking information. We cannot issue a refund if your package is lost or damaged. Shipping and handling on returned merchandise is non-refundable.***

4. Once we receive the item(s), we will issue you a refund or store credit (see return policy above). Store credit will be available immediately for use on the website. If you would like to make an exchange, we will issue you a store credit and you can make a new purchase through the website. Refunds will be applied within 5 business days to the credit card you used to make the purchase. You will be emailed when your return is processed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from villagevogue.com

5. Damaged or Defective Items: All merchandise is thoroughly checked for defects and damage prior to shipping. If you have received a damaged or defective product please notify us at contact@villagevogue.com within 3 days of receipt to be eligible for a refund. We will replace a damaged item if available but we do not manufacture our products and we do not offer any warranty. Repair or replacement of damaged items is up to the manufacturers' discretion.

WHERE TO SEND YOUR RETURN OR EXCHANGE

SHIP ALL RETURNS TO:

Village Vogue Returns

RA #

594 Valley Rd.

Upper Montclair, NJ 07043